Bridging the Gaps to Provide End-To-End Solutions

Welcome to our consulting services for Communications Service Providers (CSPs). Keystone Innovations specializes in delivering end-to-end solutions encompassing various crucial aspects of Product Management, System Engineering, Customer Operations, Field Operations, and Network Operations. With our expertise and industry knowledge, we can assist you in developing competitive product and service strategies, defining the whole-product requirements, and deploying end-to-end solutions that close the gaps between various operational needs. This results in optimizing your operations, enhancing customer experiences, and driving growth in the competitive CSP industry. While many departments work in silos, we focus on closing the gaps between the different functional areas to ensure the right end-to-end product solution is developed and deployed on time while avoiding potential issues. Our innovative services and solutions bridge the gap between Product Management, Engineering, and various Operational Groups.

Our Services

Our services encompass a wide range of areas, including:
  • Product Management: We have a combination of a strong marketing and technical background that we believe is one key element of succeeding in today’s rapidly changing technology markets to accurately evaluate new market opportunities. We provide comprehensive product management solutions tailored to your specific business needs. We will collaborate with you to define product strategies, identify market opportunities, conduct competitive analysis, evaluate new technologies and product solutions, and define the Product Requirements that align with your business goals. This also includes managing the development of the end-to-end product solution to ensure the product and services are deployed on schedule.
  • System Engineering: In the rapidly changing technology supporting the telecommunications industry, making the right technology decisions is critical to maintaining a competitive advantage while minimizing overall operational costs. Our experienced engineers possess in-depth knowledge of the latest technologies and industry best practices. We offer end-to-end engineering services to ensure all aspects of the end-to-end solution come together and support the needs of each functional group.
  • Customer Operations: Delivering exceptional customer experiences is a key differentiator for CSPs. Our customer operations consulting services focus on enhancing customer satisfaction, reducing churn, and driving revenue growth. We assist you in developing and implementing customer-centric strategies, optimizing customer support processes, and leveraging data analytics to gain valuable insights into customer behavior. By improving customer engagement and service quality, we help you build long-lasting relationships with your subscribers.
  • Field Operations: Supporting Field Techs with the right tools is critical to minimize the time for new installations and troubleshooting existing issues. We can help with the development of effective Field Tech Mobile tools to streamline the support process and reduce the possibility of repeated truck rolls. By leveraging Cloud Analytics and following best practices for installing Wi-Fi Routers and Mesh Extenders, customer support costs can be reduced with an increase in customer satisfaction.

Why Choose Us

  • Industry Expertise: Our team comprises seasoned professionals with extensive experience in the telecommunications industry. We understand the challenges and opportunities specific to CSPs and can provide tailored solutions to address your unique requirements.
  • End-to-End Solutions: We offer a comprehensive range of consulting services to bring together all key areas of CSP product development, engineering, and operations. This holistic approach enables us to provide integrated solutions that optimize your development processes and drive sustainable growth.
  • Proven Track Record: We have a proven track record of delivering successful projects for numerous CSPs. Our clients have benefited from our expertise in transforming their products and services, improving customer satisfaction, and achieving operational excellence.
  • Collaborative Approach: We believe in collaborating closely with our clients to understand their goals, challenges, and aspirations. By fostering a strong partnership, we ensure that our solutions are aligned with your business objectives and deliver measurable results.
  • Innovation and Future Readiness: We stay abreast of the latest industry trends, emerging technologies, and regulatory changes. Our proactive approach helps us identify innovative solutions and future-proof your operations, enabling you to remain competitive in a rapidly evolving market.

About Us

  • Dan Friedman is Managing Director at Keystone Innovations, a technology consulting company. Mr. Friedman has over 25 years of wireless communications experience and provides Business Development, Product Management, and Engineering Design advisory services to executives at technology and telecommunications companies. Previous consulting companies include Charter Communications and Viasat. His broad and in-depth experience bridges the gap between the Business, Product, Engineering, and Operational groups to ensure the successful development and deployment of new products and services. Mr. Friedman previously held various executive positions as a Product Management and Business Development VP or Director. His contributions led to three successful acquisitions by Fortune 500 companies (Qualcomm, Cypress Semiconductor, and STMicroelectronics). Mr. Friedman holds a Master of Science and Bachelor of Science in Electrical and Computer Engineering from UC Santa Barbara and a Graduate Certificate in Finance from UC San Diego.
Vertical Industry Experience Includes
  • Communication Service Providers
  • Managed Wi-Fi Mesh Solutions
  • Cloud Computing
  • Data Analytics with ML/AI
  • Customer and Field Operations
  • SaaS
  • Network Solutions
  • IoT
  • Fixed Wireless Access
  • Semiconductors

Contact Us

Keystone Innovations, Inc.7660 Fay Ave.Suite H328La Jolla, CA 92037
Phone: (858) 324-4002
Email us at info@KeystoneInnovations.com
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